Terms and conditions

By purchasing an e-Design package or Consultation, you are agreeing to our Terms and Conditions.

General
The following terms and conditions will apply between you (the Client) and Mood Interiors when you buy services from Mood Interiors. These terms do not affect your statutory rights. A contract will exist between you and Mood Interiors LLP only after a confirmation email is sent following receipt of payment.
As the Client, you must provide your postcode, phone number, email address, and name. Additionally, you will need to complete a questionnaire to help us determine your preferred design styles, provide photos of your space, and furnish additional information about your room and project. Depending on the package selected, you may also engage in a phone call or online chat with your designer. Subsequently, the designer will offer suggestions for your space along with an interactive list of products.
You confirm that all details you provide to Mood Interiors LLP for services are accurate, up-to-date, and complete.
By purchasing a service, you agree that it will be used for your own private or domestic use only and not for resale.
You must be 18 years or older to use this service. If you are under 18, you may only use this service with the agreement of, and under the supervision of, a parent/guardian.
A video call to commence the project (or multiple projects if bought simultaneously) must be booked within a year of the purchase date; otherwise, you will be subject to any price increases that may have occurred during that year.
Mood Interiors LLP reserves the right to change prices of any service at any time.
Mood Interiors LLP does not accept liability (except as shown below) for any errors and/or omissions contained on our website and also reserves the right to change information, prices, specifications, and descriptions of any listed products and services without notice.
If an error is found in the price of the services that you’ve ordered, Mood Interiors LLP will promptly inform you. We won’t be under any obligation to fulfill an order for a service that was advertised at the incorrect price.

Payment
Payment needs to be received before your designer commences work.
Mood Interiors LLP currently uses Quickbooks to process invoices, which are to be paid by BACS to the account details provided.
Mood Interiors LLP reserves the right to terminate any agreement with you if you fail to make payment or if you break any of the Terms and Conditions.
If you have bought a package but then wish to cancel, you must inform Mood Interiors LLP by email within 24 hours of payment being made. You will be refunded within 7 days.
If you have bought a package but then wish to change it, you must inform Mood Interiors LLP by email within 24 hours of payment being made. After this date, changes cannot be guaranteed as work on your design idea may have started.
All purchases are final, and design schemes cannot be refunded after delivery or the period stated above..
Mood Interiors LLP may offer any Client a full refund at Mood Interiors’s discretion. Please email info@moodinteriors.co.uk to request a refund.

The Design
The design Mood Interiors LLP provides is based on the measurements given by you, the Client. We cannot guarantee floorplan or 2D render accuracy. They are to be used for illustration purposes only. Check all measurements before you make any purchases as we cannot be held responsible.
The design Mood Interiors LLP provides is a recommendation only. We will provide details of where to buy but cannot be held responsible for changes in price, stock issues, and accuracy of this information.
The packages will include links to third-party websites and applications. You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on other websites or applications. You assume all risk, and we disclaim all liability arising from your use of them.
It is up to you, the Client, to implement the designs.
Retailer website images and descriptions are not always accurate. The actual color may vary from the image or information may be missing or incorrect.
Mood Interiors LLP is not responsible for the Client’s orders with retailers.
Delivery charges are not included on the shopping list.
Mood Interiors LLP shall not have any liability to you for any delay in the delivery of services ordered or any other matters to which the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, and other similar events.
We do not offer bathroom sanitaryware design or kitchen redesign/planning. Bathroom and kitchen design consultations are for choosing colors, finishes, and accessories only.
The packages will not include any unrelated finishes or fixtures unless specified, e.g., paint finishes for woodwork, carpet underlay, light switches.
Wallpaper, fabric, flooring, and paint prices are per item, not an estimate of the total needed.
The budget given to us should not include the cost of any labor, e.g., carpet fitting, decorating, electrical work.
Design will be emailed and presented online. Notification of turnaround times will be given in advance and depending on the level of service you purchase.
We want you to be happy with the design the first time, however, if needed we can make tweaks to the original design, providing it remains within the initial confirmed brief. One free revision is included.
Additional works outside the original scope may incur costs and are charged per hour.
To the best extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the services. This doesn’t affect your statutory rights as a consumer, neither does it affect your Contract Cancellation Rights.
Once the Design Pack has been sent to the Client, the agreement between Mood Interiors LLP and the Client ends.

Marketing/Advertising
Your design idea may be displayed on social media and our website for advertising unless otherwise stated by you.
If we use your design for advertising purposes on our website or social media, please note that we will reference the retailers used unless otherwise stated by you.

Procurement (principle)

Provision of FF&E where Interior Designer FF&E applies as per RIBA/BIID Domestic Professional Services Contract 2020:

•  Where the Interior Designer is acting as the
  Client’s Principal in regard to the supply, procurement, delivery and/or installation of the FF&E then the following shall apply:
  
  • 13.1.1  estimates – the Interior Designer shall prepare an estimate for the Interior Designer FF&E and will submit it to the Client for approval. The estimate shall be valid for
    30 days from the date of the estimate and shall be subject to the terms and conditions contained in or referred to in the estimate itself
  • 13.1.2  effect of estimate – such an estimate will not be an offer capable of acceptance so as to bind the Interior Designer. The estimate will only become binding on the Parties once the Client has stated that it is accepting the estimate and the
    Interior Designer has then issued its confirmation of the Client’s acceptance.
    The Interior Designer reserves the right to withdraw or revise an estimate prior to the Interior Designer’s confirmation of the Client’s acceptance 
  • 13.1.3  price – the sum payable for the Interior Designer FF&E Services shall be the amount stated in the estimate or as otherwise agreed in writing between the Parties. If prior to completion of the supply of Interior Designer FF&E and related Services the Interior Designer’s costs of undertaking the relevant supply or Services increases due to any reason outside the Interior Designer’s control, including, but not limited to, increases in the costs of materials, labour, transport or currency fluctuations, the Interior Designer shall be entitled to a reasonable adjustment in the price payable by the Client for the Interior Designer FF&E.
• 13.2  The Interior Designer FF&E shall be of satisfactory quality, match the description and be reasonably fit for any purpose made known to the Interior Designer, and shall be delivered in good order. This obligation does not apply in regard to defects or other problems in regard to Interior Designer FF&E arising from:
  
  • 13.2.1  fair wear and tear
  • 13.2.2  wilful damage, abnormal storage or working conditions, accident, negligence by
    the Client or by any third party
  • 13.2.3  failure to operate or use the Interior Designer FF&E in accordance with any instructions
  • 13.2.4  any alteration or repair by the Client or by a third party
  • 13.2.5  any drawing, design or specification provided by the Client.
• 13.3  Where the Interior Designer FF&E is bespoke or made to the Client’s order the
  Interior Designer will be entitled to rely upon the Client’s requirements as communicated to the Interior Designer. The Interior Designer will not be obliged to accept the return of such bespoke Interior Designer FF&E where the Client’s requirements are incorrect, whether in regard to measurements or otherwise.
• 13.4  The Interior Designer shall use reasonable endeavours to match natural products such as wood, stone, glass, metal and leather to samples provided to the Client but shall not be responsible for variations in Interior Designer FF&E which occur due to intrinsic properties, nature and working methods applicable to natural products. 
• 13.5  Where the Interior Designer provides items of Interior Designer FF&E to the Client for the Client to approve, then all risks in those items shall pass to the Client upon delivery to the Site and the Client should ensure that the items are carefully stored and are not otherwise put at risk of damage. The Client shall indemnify the Interior Designer in regard to any damage, loss or injury to the items and shall, at the Client’s cost, make suitable arrangements for the return of such items to the Interior Designer upon request or as otherwise agreed.
• 13.6  Where the Interior Designer is responsible for the installation of Interior Designer FF&E
  (as opposed to where installation is undertaken by others engaged by the Client), then any such installation shall be carried out in a workmanlike manner using skilled trades people appropriate to each task.
• 13.7  Risk in Interior Designer FF&E shall pass to the Client upon delivery. Title to
  Interior Designer FF&E shall not pass to the Client until the Interior Designer receives payment in full for the Interior Designer FF&E, until such time the Client shall:
  
  • 13.7.1  store the Interior Designer FF&E separately and so that it remains readily identifiable as the Interior Designer’s property
  • 13.7.2  maintain the Interior Designer FF&E in satisfactory condition.
• 13.8  If before title passes the Client is in default of its obligations under the Contract, then without limiting any other right or remedy the Interior Designer may require the Client to deliver up all Interior Designer FF&E and, if the Client fails to do so promptly, enter any premises of the Client or of any third party in order to recover the Interior Designer FF&E.
• 13.9  Any time or date for delivery of goods in the estimate shall be approximate only. The
  Interior Designer shall not be liable in any manner for failure to deliver within the time stated, nor in such circumstance shall the Client be entitled to cancel or terminate any order or contract.
• 13.10  The Client shall provide access for delivery of the Interior Designer FF&E at all reasonable times. If the Interior Designer is unable to deliver any Interior Designer FF&E or obtain access to effect delivery, the Interior Designer shall be entitled to suspend or cancel the contract under which the Interior Designer FF&E is to be supplied or that part of such contract which relates to the sale of such Interior Designer FF&E.
• 13.11  As a consumer Client, the Client’s statutory rights in relation to Interior Designer FF&E are not affected.
• 13.12  The Interior Designer shall not be liable for any defect in quality, description or fitness for purpose of Interior Designer FF&E that could not have been discovered using the reasonable skill, care and diligence referred to in clause 3.1.

Your Privacy

At Mood Interiors LLP, we are committed to maintaining your privacy. Our privacy policy statement is shown below. Any changes made to this privacy policy will be notified to you by updating this statement here.
INFORMATION WE COLLECT – Our online contact form and questionnaire will ask for your name, email address, and which service you require. Your telephone number is collected for your video call. If you have instructed our services, a design brief will be completed collecting information regarding the property in question, lifestyle, preferences, and photos.
WHAT THIS DATA IS USED FOR – Your data will enable us to fulfill the service you have requested, to notify you about important functionality changes, record keeping, and for statistical or survey purposes to improve our website and our services to you. Occasionally we may also send you (by email or text) information about services and details of promotions and special offers from Mood Interiors. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences by sending an email to us in writing with “unsubscribe” in the subject heading.
INFORMATION WE SHARE WITH OTHERS – One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We DO NOT provide information to these agencies or any third party for marketing or commercial purposes.
We will ensure your information is secure. We have in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

YOUR RIGHT TO COMPLAINT
You have the right to make a complaint about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/ Information Commissioner’s Office Wycliffe House Water Lane Wilmslow

Use of Our Website
By accessing this website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
TRADEMARKS – The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
EXTERNAL LINKS – External links may be provided for your convenience, but they are beyond the control of the website owner, and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
WARRANTIES – The website owner makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) regarding the website.
DISCLAIMER OF LIABILITY – The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever, which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury, or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. We make no representations about the accuracy, reliability, completeness, or timeliness of any contents of the packages, including designs. Similarly, we make no representations about the accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or packages obtained through the service. Use the packages at your own risk.